SHIPPING AND RETURNS POLICY
At Biya, we are committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your order arrives on time and in perfect condition.
We are currently delivering across the U.A.E.
Delivery across UAE will be charged at 20 AED subject to a minimum order of 200 AED
Additional charges may apply for deliveries outside the city limits of: Abu Dhabi, Al Ain, Ajman, Dubai, Fujairah, Ras Al Khaimah and Sharjah. Should any additional charges apply to your order, a member of our team will get in touch with and let you know before your order is dispatched. For further details please contact us.
We try our best to ensure that your order is delivered as soon as possible and will ensure that it is delivered within a maximum of 2 working days.
Remote deliveries (deliveries outside the city limits) will be done within 5 working days.
RETURN AND REFUND POLICY
If you are not completely satisfied with your purchase, you can return your order within 7 days from the time of purchase. Products must be in the condition you received them and in the original box and/or packaging.
Customer can cancel their order within 24 hours provided the items are not delivered; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
We are here to help! Please get in touch with us if you are having any problems with your products.
We do not accept returns of the following items:
- Kitchen roll
- Tissue paper
- Napkin box
- Disposable sets
You can reach out to us at firstname.lastname@example.org and we will be happy to help and find a resolution.